FAQ

1. I placed my order, what's next?
Thanks for your order! You will be receiving your order confirmation email, with your receipt, within the hour! Once your order is sent out for shipping, you will receive a second email notifying you that your package is on its way!

2. When will my Pinkabee Order ship?
Orders for in-stock items will be shipped within 1-3 business days (M-F) from the date the order was placed. Orders placed on Friday after 5 PM US EST (US Eastern Standard Time) will be shipped 1-3 days from following Monday. Delivery times may vary depending on shipping carrier schedules.

3. How will my Pinkabee gems arrive?

Your Pinkabee jewlery will arrive individually packaged in our beautifully branded boxes...perfect for gift-giving! We include Pinkabee Care instructions to remind you how to best take care of your new accessories!

4. What shipping carrier does Pinkabee use?
We ship all orders through USPS Priority Mail. On occasion, we will ship with UPS Ground or FedEx Ground. Pinkabee reserves the right to change carriers at any time.

5. Do you ship internationally?
Unfortunately, we do not ship internationally. At this time we only ship to the contiguous United States, and Alaska & Hawaii. Please note that Alaska and Hawaii will both have higher shipping rates.

6. I received my Pinkabee order but I'd like to return something. 
Please see our Return Policy for more information on returns.

7. What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American Express, and Apple Pay!

8. Why was my credit card declined?
Most credit cards are declined because the billing address does not match the address your bank has on file. Double check this first...if you are still having problems email us at customerservice@pinkabee.com and we will do our best to help you out!

9. Does Pinkabee have sales events and other ways to save?
Yes! Keep an eye out on our website and follow us on social media to see all the latest sales first! Make sure to sign up for our Newsletter on our home page to be the first to find out about all of these opportunities!

 

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